How Can I Contact PayPal If I Can’t Get Into My Account?

Getting locked out of your PayPal account when you need your funds is certainly stressful. If you cannot find a way to get back into your account, don’t worry. The problem is common and there are some effective ways to reach PayPal’s customer support. In this post, we’ll guide you through the best methods to contact PayPal, recover your account, and get the support you need quickly and securely.

Reasons You Cannot Get Into PayPal Account

If you cannot log into PayPal account, it can be due to a deactivated account, incorrect credentials, and failed 2-step verification.

• Security and policy violations lead to account deactivation. 
• Entering wrong password and email prevents you from logging into PayPal.
• If you’ve changed your contact number and turned on 2-step verification, your old number will get the access code. 
• Temporary security measures by PayPal locks your account for a brief period. 
• Sometimes, the PayPal app or website is down because of maintenance issues. 

How to Contact PayPal for Account Issues?

You can contact PayPal on phone, chat with customer support representative, or submit a ticket to request help from PayPal’s Merchant Technical Support if you have a PayPal Business account. 

1. Call PayPal Support

The easiest way to get help for account-related issues is dialling the support phone number of the service, which is 1 (888) 221-1161. Alternatively, go to the Contact Us section/page on the PayPal website and select Call Us close to the bottom of the page.

Take the step mentioned above if you suspect that your account has been locked. Before calling, you must have your telephone number and a statement for the credit card or bank account associated with your account. Also, keep the email address registered with PayPal. All this information will be needed by the support representative.

2. Reset Your Password 

Forgotten or incorrect password is a common cause for not getting into PayPal account. Reset the password to access your account.

• Go to the login page on PayPal.
• Click Forgot password? followed by the email address you use.
• Click Next and select how you want to get the security check done.
• Tap Next.
• Create a strong new password after completing the security check. 
• The process to reset password is almost the same if you are using app. 

3. Contact PayPal Customer Service Chat

Use the chat option to contact support if you don’t want to call. 

• Sign into PayPal.
• Navigate to Message Center.
• Choose the Ask the PayPal Assistant option. If the assistant cannot answer your query, it will go to an agent.
• Expect messages from the agent between 7 AM CST – 10 PM CST, Monday to Friday and between 8 AM CST – 8 PM CST Saturday and Sunday.
• The Message Center is visible on the PayPal app after you tap your profile photo. 

4. Submit a Ticket to the Merchant Technical Support

PayPal Business account users have a dedicated way to get help for any issue.  You need to submit a ticket on the support page to get technical support. Here’s how:

• Navigate to paypal-support.com page. 
• Login with your email and password.
• Click Portal Login.
• Tap Agree and Connect.
• Click Contact Us.
• Submit your question to the support team and fill in all the required fields that have a red asterisk.
• You may upload screenshots for making the issue clearer to the technical support team.
• Click Submit.
• You will get a confirmation email, and a technician will be assigning a dedicated technician will contact you via email. 

5. Know PayPal’s Function in International Locations

If you are using PayPal from an international location, for instance, Poland, it will function less optimally. So, you may face account issues. Using a U.S account when you are in another country is considered a bit risky and you may access limited functionality and associated issues. If you are staying in that country for a longer time, create a dedicated PayPal account of that country. 

Concluding Words 

Getting into PayPal account is easy once you know the issue. However, users typically are unaware of the reason behind account problem. This is why accessing PayPal customer service is handy. You can call, text, or submit a ticket to get needed help. 

Frequently asked questions