Posted by The Cash App is a popular payment app you can use for a variety of purposes. The app is available in the US and UK, where people use it mostly for exchanging money and paying bills. Although the app is very safe, sometimes its security features can unknowingly cause you inconvenience. It particularly happens when people find their accounts locked. A locked account does not let them perform any transactions, and they wonder how to unlock the Cash App account.
You can unlock your account by connecting with the Cash App customer service. The main reason why your account gets locked is when the Cash App detects suspicious activity. In this post, we will help you learn why your account is locked and how to unlock it.
Why Is Your Cash App Account Locked
The Cash App temporarily locks the accounts of users if they encounter any unusual activity. It does so to protect your account and prevent fraudulent activity. This period of account lock lasts one to two days.
Another reason for a locked account is unsuccessful attempts to sign into a Cash App account.
Other common causes for a locked Cash App account are as follows:
- Usage of tools that disguise the current location, such as a VPN, locks the account.
- Attempts to sign into Cash App from various devices. It is a suspicious activity for the Cash App.
- If you’ve entered an incorrect PIN code several times, your account can be deactivated.
- Unverified Cash App account.
- Excessive payment requests to unknown Cash App users. This action is also a fraudulent activity, according to the Cash App.
- The absence of sufficient funds in the Cash App prevents you from completing transactions.
- An obsolete Cash App version may also lock the account because specific features may work incorrectly.
NOTE: You will get a notification from the Cash App within 24 to 48 hours confirming that it has investigated your account and unlocked it. After getting that notification, you can sign in and start using that account.
Steps to Unlock Your Cash App Account
It is essential to know how to unlock the Cash App account in order to perform transactions again. Use these steps to unlock your account:
- On your phone, open the Cash App.
- Now, choose the ‘Profile’ tab present on the home screen.
- Find the ‘Support’ button on the lower portion and tap it.
- Now, from the menu bar, select the ‘Unlock account’ option.
- Input your email ID.
- Now complete the form by filling out the relevant fields.
- Within 24 hours, you will get confirmation from the Cash App about your account being unlocked.
- Take care not to send too many payment requests to unknown Cash App users.
POINT TO NOTE: In case you have any problems during this process, contact Cash App support. To do so, hit the ‘Profile’ icon on the Cash App and choose ‘Support.’ Choose the ‘Start a chat’ option and tell about your problem. Alternatively, you can call the Cash App support by dialing 1 (800) 969-1940 during the weekdays. It is best to call them between 9 am to 7 pm EST.
How to Prevent Your Cash App Account from Getting Locked?
If you don’t want Cash App to lock your account, follow these techniques.
- Do not use multiple devices to log into Cash App.
- Always use the latest variant or version of Cash App.
- Use a safe and reliable Wi-Fi or internet connection at any place.
- Adhere to all the user terms of service listed on the official Cash App website. It means being a US resident who is over 18 years old.
- Never use a faulty or fake social security number. Cash App verifies everything and will lock your account if they find out about any fake information.
Can You Cash Out from a Locked Cash App Account
No. You cannot withdraw money from a locked Cash App. You also cannot use the Cash App card to withdraw money from an ATM. But you can withdraw cash if you have a bank account connected to the Cash App.
Similarly, it is not possible to receive money on a locked Cash App account. You can only get money in your bank account. After the account has been unlocked, you can use it for these purposes.
Summing up
For the Cash App, data and money security are paramount. That’s why it locks those accounts that it suspects breach safety regulations. You can unlock your account by going to the Support section in the Cash App. If you want to learn more about using the platform safely, connect with a Cryptocashapp expert.
Frequently Asked Questions
- Why am I not able to send money through my Cash App?
There are various reasons why you cannot send money through the Cash App. If your internet connection is working fine, and you have sufficient funds in your Cash App account, it might be that the Cash App has detected suspicious activity.
- Can I send funds to a closed Cash App account?
You cannot send money to an account on the Cash App that is closed. In case you do so, the transaction will be automatically declined. Your funds will be returned to you.
- What to do if my Cash App is temporarily suspended?
Cash App has temporarily suspended your account because of some suspicious activity in it. You should contact Cash App support to use your account without any problems again.
- Where does my money go if my Cash App account is closed?
If the Cash App account is closed, your money will undergo a thorough verification by Cash App authorities. Cash App will determine if your account has breached any security rules. After they complete this verification process, they will release your money. You cannot do anything from your end to reopen your account. Ensure to adhere to all the terms of service and exchange money without violating those terms.